Why I'm a Verizon customer

Today I called Verizon to make a change to my account. After navigating the slightly confusing menu, I was routed to speak with a customer service representative. The customer-service person asked me what change I wanted to make, and as she made the change, she asked me about the weather and we chatted pleasantly. When the change was complete, she asked me if she had resolved my issue. I said yes gratefully and the call was over. Total call duration: 4 minutes, 42 seconds.